The Fire Service in High Risk Neighborhoods
To introduce participants to the principles of quality customer service to community residents. Through targeted outreach programs, students will develop a deeper understanding of social community issues and share to an extent in the ownership of challenges that exist within their neighborhoods.
OUTCOME: Participants will learn the essential steps necessary to identify a target community, solicit community involvement,
design a pilot program, implement and evaluate the program outcome. Community-based case studies will be utilized as
examples for what is possible through collaboration with the fire service and the communities that they serve.